1. Introduction
Les Dentistes de la Place Vertu (“we,” “our,” or “us”) is committed to protecting the confidentiality and security of the personal information we collect. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with Québec’s Law 25 and other applicable privacy legislation.
2. Information We Collect
We collect only the information necessary to provide dental care and operate our clinic, including:
- Identification details (name, date of birth)
- Contact information (address, phone number, email)
- Medical and dental history, medications, allergies
- Insurance and billing information
- Information collected through our website (e.g., IP address, cookies, form submissions)
3. How We Use Your Information
Personal information is used for purposes such as:
- Providing safe and appropriate dental care
- Scheduling appointments and maintaining patient records
- Processing insurance and billing
- Meeting legal, professional, and regulatory obligations
- Improving clinic operations and patient communication
4. Consent
By providing your personal information—whether in person, by phone, or through our website forms—you consent to its collection, use, and disclosure for the purposes described in this policy. You may withdraw consent at any time, subject to legal and clinical requirements.
5. Disclosure of Personal Information
We do not share personal information without consent unless required by law. When necessary, information may be disclosed to:
- Healthcare professionals involved in your treatment
- Insurance providers for claims processing
- Third-party service providers (e.g., website hosting, appointment systems, secure data platforms) who assist in clinic operations
- Legal or regulatory authorities
6. Data Storage Location
Personal information may be stored:
- On secure systems located in Québec
- On systems operated by service providers located elsewhere in Canada or outside Québec
7. Data Storage Measures
We use physical, administrative, and technological safeguards to protect your personal information against loss, theft, unauthorized access, or disclosure. Access to patient information is restricted to authorized personnel only.
8. Confidentiality Incidents
If a confidentiality incident occurs (such as unauthorized access, use, loss, or disclosure), we follow a structured response process which includes:
- Assessing the risk of harm
- Implementing corrective measures
- Recording the incident in our confidential incident registry, as required by Law 25
- Notifying affected individuals and the Commission d’accès à l’information (CAI) when required
9. Access, Correction, and Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate or incomplete information
- Ask about how your information is stored or used
10. Data Retention
We retain personal information only for as long as necessary to fulfill the identified purposes or to comply with legal obligations. After that, information is securely deleted, anonymized, or archived in accordance with professional guidelines.
11. Website Use and Cookies
Our website uses cookies and similar technologies to improve user experience and analyze website traffic. A cookie consent banner allows you to accept, refuse, or customize non-essential cookies. Essential cookies required for site functionality remain active.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the “last updated” date will be modified accordingly.
13. Privacy Officer & Contact Information
We have appointed a Privacy Officer (Responsable de la protection des renseignements personnels) responsible for overseeing compliance with Law 25 and responding to privacy inquiries.
Privacy Officer:
Les Dentistes de la Place Vertu
3131 Côte-Vertu Blvd, Suite J12A
Montréal, QC, H4R 1Y8
Phone: 514-332-5012
Email: [email protected]
Website: www.lesdentistesdelaplacevertu.com
Privacy Officer:
Les Dentistes de la Place Vertu
3131 Côte-Vertu Blvd, Suite J12A
Montréal, QC, H4R 1Y8
Phone: 514-332-5012
Email: [email protected]
Website: www.lesdentistesdelaplacevertu.com
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